Confidentiality
introduction
In the context of the use of its services and in particular the services accessible on its website, its mobile site, its online store and its mobile applications, Bloom House Hotel, in its capacity as data controller, is likely to collect and process personal data concerning you.
We are committed to protecting the privacy of prospects and visitors to our websites, mobile sites, online stores and mobile applications. All processing of personal data implemented as part of the accessible services complies with applicable local regulations on the protection of personal data and in particular with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (EU Regulation 2016/679) or “RGPD”.
1 - WHAT ARE OUR PERSONAL DATA PROTECTION COMMITMENTS?
The Bloom House Hotel is committed to guaranteeing a high level of protection for the personal data of its customers, prospective customers, users of its sites: website, mobile site, online store and mobile applications and any other person whose personal data it processes.
The Bloom House Hotel undertakes to comply with the regulations applicable to all processing of personal data that it implements:
- Your personal data will be processed lawfully, fairly and transparently;
- Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a way that is incompatible with those purposes;
- Your personal data are kept in an adequate and relevant manner and are limited to what is necessary for the purposes for which they are processed;
- Your personal data will be kept accurate and up to date and all reasonable steps will be taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.
The Bloom House Hotel implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of data subjects from the outset of processing operations.
In addition, Bloom House Hotel contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).
2 - WHAT PERSONAL DATA DO WE COLLECT?
A – Depending on the purpose of the collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide.
Generally, we may directly collect the following categories of personal data:
- Personal details, such as your surname, first name, e-mail address, postal address and telephone number(s);
- the identifiers used to access your online account, i.e. username and password. This is necessary for us to create a personal user account;
- exchanges with us, which may include details of conversations via chat, customer service ;
- demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);
- browsing history, such as the pages visited, the date of the visit, the location at the time of the visit, or the IP address;
- information relating to payment when a purchase or reservation is made on one of our sites, online stores or applications. The invoice is usually issued with your name, billing address and payment details, such as your credit card or bank account;
We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or respond to our posts and promotional announcements on social networks.
B – Personal data concerning minors
Bloom House Hotel does not collect or process personal data relating to children under the age of 18 without the prior consent of the child’s parents or guardians.
If personal data concerning children is collected via our websites, mobile sites, online stores and mobile applications, parents or guardians may object by contacting us at the address given at the bottom of this page.
3 - HOW IS PERSONAL DATA COLLECTED?
A – Means of collecting your data
In the context of our relationship, you may communicate your personal data to us by various means, in particular on our websites, mobile sites, online store and mobile applications, when you browse the Internet, make purchases, make reservations, fill in the various collection forms, subscribe to our e-newsletter, create an account, submit an application, post comments on our social networking pages, make contact with our establishment, or send us your personal data in any other way.
B – IP address
The IP address is a series of numbers automatically assigned to your computer by your ISP each time you connect. Each time you visit the site, our servers record your visit. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that could identify you, which means that your session will be recorded, but will remain anonymous for us. We may use your IP address in cooperation with your Internet service provider to identify you in the event that we need to enforce the Terms of Use to protect our services, customers or to comply with applicable laws.
C – Cookies
In order to constantly improve the quality of the services offered on our sites: website, mobile site, online store and mobile application, and to ensure that they meet your expectations, Bloom House Hotel may use “cookies”, text files used to identify your terminal when you connect to one of our services. The deposit of cookies or tracers in your terminal (computer, tablet, smartphone, etc.) allows Bloom House Hotel to collect information and personal data, according to your choice of settings on your terminal.
Types of cookies used :
- Cookies essential to the use of the site. They enable you to use the site’s main functions, such as purchasing or booking services. If you disable the use of cookies, you will no longer be able to benefit from these functions. The information stored may not be used for commercial purposes.
- Site performance cookies. Performance cookies allow us to optimize our website and to detect any technical problems you may encounter. They enable us to collect information about how you use the site, such as the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored may not be used for commercial purposes.
- Functionality cookies. These cookies enable the site to remember the choices you’ve made (such as your username, language choice or location) and provide more precise, personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services that you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.
- Advertising marketing cookies. These cookies collect information about your web browsing habits in order to serve you ads that are tailored to you and your interests. They also allow us to limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They memorize visits to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site functionalities provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected, and no individual can be identified via the data collected.
- Cookies from third-party websites and social networks Our website contains links and/or content to other websites and social networks, and we do not know which cookies are used by them. To find out more, please consult the information provided by these third-party sites and social networks on their own cookies.
D – Respecting your privacy
We are committed to protecting your privacy and respect the following 2 principles.
– We do not associate any information with your cookies that directly and personally identifies you. Cookies do not allow us to know your address, date of birth, telephone number or any other information that could identify you.
– We do not provide any personal information to advertisers or third-party sites that display our ads based on your interests.
If your computer or cell phone is used by several people, or if it has several browsers, the content displayed to other users may correspond to your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, please visit the Cnil website: https: //www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E – Links to third-party sites
Our sites: website, mobile site, online store and mobile applications may contain links to third party websites.
We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.
The provision of information on third party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.
4 - WHAT IS THE PURPOSE OF THE DATA THAT MAY BE COLLECTED?
Your data is mainly used for reservation and purchase purposes (supply of services, specific services and products), canvassing, loyalty, promotion, commercial information, satisfaction surveys, organization of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to the cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the various purposes mentioned above is notably necessary:
- To ensure performance of the service contract ;
- To comply with a legal obligation ;
- For the purposes of the legitimate interests pursued by our company (in particular developing new services and offers, improving customer service, etc.).
In particular, your data will be used :
- To enable you to benefit from all the services available on the website of our establishment, its mobile site, its store and its mobile applications: creation of a user account, e-newsletter, reservation management, assistance and complaints, management of loyalty programs, etc. ;
- To enable you to browse our websites;
- To match our information, notifications, offers and other services to your interests;
- To facilitate the administrative formalities involved in booking and purchasing.
5 - HOW LONG IS YOUR DATA STORED?
Pavillon Henri IV undertakes to keep your personal data for no longer than is necessary for the purposes for which they are processed.
Retention periods are defined according to the purposes of the processing carried out by Pavillon Henri IV and take into account, in particular, applicable legal provisions imposing a precise retention period for certain categories of data, any applicable limitation periods and the recommendations of the CNIL concerning certain categories of data processing.
6 - WHO MAY ACCESS YOUR PERSONAL DATA?
A – Recipients of your data
The data collected on our website, mobile site, online store and mobile applications, may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), in the context of the accomplishment of all or part of the services referred to above. Please note that Bloom House Hotel requires its service providers to implement strict confidentiality and data protection measures.
B – Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, Bloom House Hotel will do everything in its power to ensure that this international transfer of data has an adequate level of security and guarantees.
7 - HOW TO EXERCISE YOUR RIGHTS
In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights to limit and object to the processing and portability of your personal data.
In addition, you have the legal right to define directives concerning the fate of your personal data after death.
Furthermore, any person who was a minor at the time of collection of his or her personal data may obtain its deletion as soon as possible.
These rights may be exercised by writing to the following address:
Bloom House Hotel
23 rue du Château Landon
75010 Paris – France
Email address:
contact@bloomhouse-hotel.com
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to appeal to the Commission Nationale de l’Informatique et des Libertés in the event of a breach of the regulations applicable to the protection of Personal Data and in particular the RGPD.
8 - COMPUTER SECURITY / TRANSACTION SECURITY
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for Bloom House Hotel. We implement all appropriate technical and organizational measures, taking into account the nature, scope and context of the personal data you provide and the risks presented by their processing, to protect the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data.
We offer a secure online payment system using the latest technology.
Bloom House Hotel strives to combat identity theft on the Internet. This is why we use, for example, a device to detect fraudulent payments made by credit card. This device is designed to protect you in case of loss or theft of your bank card.
The security and confidentiality of personal data depend on everyone’s best practices. That’s why we ask you not to share your passwords with third parties, to always log out of your profile and your social account (especially if you have linked accounts), and to close your browser window at the end of your work session, especially if you access the Internet from a computer shared with other people. This prevents other users from accessing your personal information.
9 - CONTACT US
If you have any further questions about this policy or the way in which Bloom House Hotel handles your personal data, please contact us at the following address: contact@bloomhouse-hotel.com
10 - CHANGES TO THE DECLARATION
Bloom House Hotel reserves the right to modify its privacy policy. When we make material changes to this Statement, we will post a link to the Statement on the home page of our site.
11 - OPPOSITION TO COLD CALLING
The user has the option of registering on the anti-solicitation list by calling +33 1 39 10 15 15.
12 - Intellectual property
All content present on this site (text, images, graphics, logos, icons, videos, etc.) is the exclusive property of the site owner or is subject to authorization for use. They are protected by French and international laws on intellectual property.
Photo credits : Adrien Ozouf
Any reproduction, representation, modification, publication, adaptation, total or partial, of the contents of this site, whatever the means or process used, is strictly prohibited without prior written authorization from the owner of the site.
